C.G.T. Reporter & Annual Dividend Book

Common Problems and their solutions:

Installation Problem:

Symptom: Installation asks for 2nd disk or similar, or fails installation

Possible Cause: Installation software conflict with operating software such as Norton (Symantec) Antivirus Corporate Edition

Solution: Disable conflicting software during installation (can be enabled after installation completed)

Possible Cause: Read angle of laser on CD reader out of alignment (our disks can be a little tempramental)

Solution: Replace CD reader or use another CD reader

Possible Cause: Faulty CD

Solution: Get replacement CD from our office

 

Operational Problem:

 

Symptom: CGT Reporter tells you that your registration has expired

Possible Cause: Software has not yet been registered

Solution: Press OK and follow the prompts to register the software by email, fax or phone

Possible Cause: You are looking at a version of CGT Reporter prior to July 2007 (press OK and look at the blue title line)

Solution: Subscribe to the current year's CGT Reporter - CGT Reporter is a yearly renewable license expiring July each year

Possible Cause: We supplied you with an outdated security file - this happened to a few site license and 8-PC license CGT Reporter CDs this year

Solution:Email CGT Reporter Technical Support, asking for a replacement security file (provide your company and license details)

Symptom: CGT Reporter tells you that you are not registered for use on this computer

Possible Cause: You are trying to use CGT Reporter from a PC which exceeds your your licensing

Solution: Obtain additional licenses or restrict use to PCs which have already used CGT Reporter

Possible Cause: PCs or terminals which were using CGT Reporter have been replaced

Solution: Email CGT Reporter Technical Support, asking for a "reset" file (provide your company and license details)

Possible Cause: A write error on your computer has resulted in the wrong PC data being held

Solution: Email CGT Reporter Technical Support, asking for a "reset" file (provide your company and license details

Symptom: CGT Reporter runs (and/or starts) very slowly across the network

Possible Cause: local AntiVirus software settings are wrong

Likely Solution: Change local AntiVirus settings to only check local drives. Also set antivirus to ignore *.tps files

Possible Cause: running CGT Reporter across a "wide area network or other very slow network"

Likely Solution: Consider using a non-network installation or a faster network - CGT Reporter is NOT optimised for slow networks

Worksheets Problem:

Symptom: Last year's clients do not show this year's dividends and issues

Probable Cause: Your worksheet data needs to be refreshed each time new CGT Reporter data is added (e.g. Trust Update)

Solution Method 1 (single client): In the Worksheet Data Entry window, click on the Refresh This Client button

Solution Method 2 (all clients): Go to (Menu) Worksheets → Update All Clients → Start Update

Symptom: Worksheet data is getting corrupted across the network

Possible Cause: Your electricity supply is inconsistent (i.e. you are getting "brown-outs") - this will result in errors in other software as well

Solution: Use a UPS (uninterruptable power supply) atached to your PC and server

 

Possible Cause: Your PC and Server MS Windows database-handling settings need adjustment

Solution Part 1 on every PC: get your IT consultant to update the Windows Registry on each PC with the following registry entry link Switch Off Lazy Writes on Client PC

Solution Part 2 at the server:get your IT consultant to update the Windows Registry on the Server with the following registry entry link Switch Off Lazy Writes on Server

Premium Support may be purchased in pre-paid blocks as follows:

• 1 Hour $180
• 2 Hours $320
• 4 Hours $560
• 8 Hours $980