C.G.T. Reporter & Annual Dividend Book

Common Problems and their solutions:

Installation Problem:

Symptom: Installation asks for 2nd disk or similar, or fails installation

Possible Cause: Installation software conflict with operating software such as Norton (Symantec) Antivirus Corporate Edition

Solution: Disable conflicting software during installation (can be enabled after installation completed)

Possible Cause: Read angle of laser on CD reader out of alignment (our disks can be a little tempramental)

Solution: Replace CD reader or use another CD reader

Possible Cause: Faulty CD

Solution: Get replacement CD from our office

 

Operational Problem:

 

Symptom: CGT Reporter tells you that your registration has expired

Possible Cause: Software has not yet been registered

Solution: Press OK and follow the prompts to register the software by email, fax or phone

Possible Cause: You are looking at a version of CGT Reporter prior to July 2007 (press OK and look at the blue title line)

Solution: Subscribe to the current year's CGT Reporter - CGT Reporter is a yearly renewable license expiring July each year

Possible Cause: We supplied you with an outdated security file - this happened to a few site license and 8-PC license CGT Reporter CDs this year

Solution:Email CGT Reporter Technical Support, asking for a replacement security file (provide your company and license details)

Symptom: CGT Reporter tells you that you are not registered for use on this computer

Possible Cause: You are trying to use CGT Reporter from a PC which exceeds your your licensing

Solution: Obtain additional licenses or restrict use to PCs which have already used CGT Reporter

Possible Cause: PCs or terminals which were using CGT Reporter have been replaced

Solution: Email CGT Reporter Technical Support, asking for a "reset" file (provide your company and license details)

Possible Cause: A write error on your computer has resulted in the wrong PC data being held

Solution: Email CGT Reporter Technical Support, asking for a "reset" file (provide your company and license details

Symptom: CGT Reporter runs (and/or starts) very slowly across the network

Possible Cause: local AntiVirus software settings are wrong

Likely Solution: Change local AntiVirus settings to only check local drives. Also set antivirus to ignore *.tps files

Possible Cause: running CGT Reporter across a "wide area network or other very slow network"

Likely Solution: Consider using a non-network installation or a faster network - CGT Reporter is NOT optimised for slow networks

Worksheets Problem:

Symptom: Last year's clients do not show this year's dividends and issues

Probable Cause: Your worksheet data needs to be refreshed each time new CGT Reporter data is added (e.g. Trust Update)

Solution Method 1 (single client): In the Worksheet Data Entry window, click on the Refresh This Client button

Solution Method 2 (all clients): Go to (Menu) Worksheets → Update All Clients → Start Update

Symptom: Worksheet data is getting corrupted across the network

Possible Cause: Your electricity supply is inconsistent (i.e. you are getting "brown-outs") - this will result in errors in other software as well

Solution: Use a UPS (uninterruptable power supply) atached to your PC and server

 

Possible Cause: Your PC and Server MS Windows database-handling settings need adjustment

Solution Part 1 on every PC: get your IT consultant to update the Windows Registry on each PC with the following registry entry link Switch Off Lazy Writes on Client PC

Solution Part 2 at the server:get your IT consultant to update the Windows Registry on the Server with the following registry entry link Switch Off Lazy Writes on Server