Technical Support for C.G.T. Reporter
Technical Support | Training | Patches | Contact Tech Support
Patches and software fixes to your CGT Reporter Software:
We provide patches from time to time, which correct bugs and add features to your CGT Reporter. Click on the link to download the current patch.
Worksheet Tips And Techniques from the CGT Reporter Workshops:
Click here to download the current Tips and Techniques file in pdf format
Special Utility to Bulk Delete Duplicated Holdings:
Warning: improper use will destroy your worksheet data
Click here to download the Bulk Delete Holdings utility
Common Problems and their solutions:
- Installation Problem:
-
Symptom: Installation asks for 2nd disk or
similar, or fails installation
- Possible Cause: Installation software conflict with operating software such as Norton (Symantec) Antivirus Corporate Edition
- Solution: Disable conflicting software during installation (can be enabled after installation completed)
- Possible Cause: Read angle of laser on CD reader out of alignment (our disks can be a little tempramental)
- Solution: Replace CD reader or use another CD reader
- Possible Cause: Faulty CD
- Solution: Get replacement CD from our office
- Operational Problem:
- Symptom: CGT Reporter tells you that your
registration has expired
- Possible Cause: Software has not yet been registered
- Solution: Press OK and follow the prompts to register the software by email, fax or phone
- Possible Cause: You are looking at a version of CGT Reporter prior to July 2007 (press OK and look at the blue title line)
- Solution: Subscribe to the current year's CGT Reporter - CGT Reporter is a yearly renewable license expiring July each year
- Possible Cause: We supplied you with an outdated security file - this happened to a few site license and 8-PC license CGT Reporter CDs this year
- Solution:Email CGT Reporter Technical Support, asking for a replacement security file (provide your company and license details)
- Possible Cause: You are trying to use CGT Reporter from a PC which exceeds your your licensing
- Solution: Obtain additional licenses or restrict use to PCs which have already used CGT Reporter
- Possible Cause: PCs or terminals which were using CGT Reporter have been replaced
- Solution: Email CGT Reporter Technical Support, asking for a "reset" file (provide your company and license details)
- Possible Cause: A write error on your computer has resulted in the wrong PC data being held
- Solution: Email CGT Reporter Technical Support, asking for a "reset" file (provide your company and license details
-
Symptom: CGT Reporter runs (and/or starts)
very slowly across the network
- Possible Cause: local AntiVirus software settings are wrong
- Likely Solution: Change local AntiVirus settings to only check local drives. Also set antivirus to ignore *.tps files
- Possible Cause: running CGT Reporter across a "wide area network or other very slow network"
- Likely Solution: Consider using a non-network installation or a faster network - CGT Reporter is NOT optimised for slow networks
- Worksheets Problem:
-
Symptom: Last year's clients do not show this
year's dividends and issues
- Probable Cause: Your worksheet data needs to be refreshed each time new CGT Reporter data is added (e.g. Trust Update)
- Solution Method 1 (single client): In the Worksheet Data Entry window, click on the Refresh This Client button
- Solution Method 2 (all clients): Go to (Menu) Worksheets → Update All Clients → Start Update
- Possible Cause: Your electricity supply is inconsistent (i.e. you are getting "brown-outs") - this will result in errors in other software as well
- Solution: Use a UPS (uninterruptable power supply) atached to your PC and server
- Possible Cause: Your PC and Server MS Windows database-handling settings need adjustment
- Solution Part 1 on every PC: get your IT consultant to update the Windows Registry on each PC with the following registry entry link Switch Off Lazy Writes on Client PC
- Solution Part 2 at the server:get your IT consultant to update the Windows Registry on the Server with the following registry entry link Switch Off Lazy Writes on Server
Technical Support
Technical support is usually available by phone or email, between 10am and 3pm Monday to Friday A.E.T.If support staff are not available when you ring, your phone call should be returned within 24 hours.
Technical support does not include substantial training in the CGT Worksheet System, for which we have workshops available. However we are happy to step through simple examples or explain how to handle specific situations for you.
Before ringing or emailing for technical support, please check above to see if your problem and solution are already listed.
Technical Support Contacts
Phone: 1300 300 224
Tech Support Email: cgt.support@cch.com.au